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You are on Sodexo's corporate website. For local information please select your country from above. In 2008, the Group has changed its name from Sodexho Alliance to "Sodexo". The Group also is rejuvenating its virtual identity including a simpler, more modern design of its logo.

Our commitments to clients

Creating strong, long-term partnerships

Sodexo has a commitment to create value for our clients over the long term, forming the basis for strong, lasting partnerships.

Key performance indicators

A client retention rate objective of 95%

Retention rate in 2002-2003 - 92.8%
Retention rate in 2003-2004 - 93.2%

In 2003-2004, Sodexo's client retention rate advanced by 0.5%.

Furthermore, fully half of the company's subsidiaries, enjoy retention rates at or above 95%. Sodexo's retention rate is calculated in an exhaustive manner.

Achieving client satisfaction is at the heart of all that we do. Our work helps to improve the image, reputation and efficiency of each client's organization. We constantly seek ways to improve the quality of the services we provide in a shared quest for innovation.
Listening to clients every day builds long-term partnerships.
Sodexo in Canada surveyed its clients across all business segments, seeking feedback on satisfaction. Sodexo in Canada utilized the responses to create several new services, and in 2003 a client retention rate of more than 97 percent, which confirms the importance of this kind of analysis.
Understanding each client's core business creates stronger relationships
Sodexo in the U.S. and the National School Boards Association (NSBA) proudly celebrated 10 years of partnership in presenting the Magna Awards, which honor initiatives to advance student learning, and bold, innovative school board leadership in American education.

Clients salute Sodexo's partnering commitment

In Singapore, Sodexo along with its client, Foster Wheeler, received a safety award from the Ministry of Manpower, after reporting two million man-hours worked without a single accident.

In the UK, accident prevention achievements of Universal Sodexo received three prestigious citations: a British Safety Council award for the fifth consecutive year, an award from the Royal Society for the Prevention of Accidents (RoSPA), and for the third time, an International Association of Drilling Contractors safety award.