You are here: The Group » Corporate citizenship » Initiatives » Clients

Clients

Customers

Employees

Suppliers

Shareholders

Host countries

STOP Hunger

More information

Sodexo in your country

Please select:

You are on Sodexo's corporate website. For local information please select your country from above. In 2008, the Group has changed its name from Sodexho Alliance to "Sodexo". The Group also is rejuvenating its virtual identity including a simpler, more modern design of its logo.

Initiatives

Clients

Canada
97% client retention rate
International
Clients for Life ®

Canada

97% client retention rate!

This impressive measure of client loyalty came on the heels of a very broad-based survey, carried out in 2002 throughout our different business segments, the better to understand changing client expectations and prepare our response to their emerging needs.

It is also thanks to these policies of listening and local presence with clients that our Canadian subsidiary proudly celebrated :

35 years of service to Acadia University (Nova Scotia) and Canadian National Railways (Montréal)
30 years of service to Luther Home and Investors Group (Manitoba), and to Brock University (Ontario)

International

Clients for Life ®

Sodexho Health Care in the U.S. shared client retention best practices with senior management. Best practices include Clients for Life®, a suite of processes for building and maintaining client loyalty, a strategic priority for the Group.

The method uses :

Client and customer survey programs as proactive tools to garner feedback
Identify improvement areas
Measure results
Benchmark throughout the organization.

What is remarkable about Clients for Life® is its emphasis on day-to-day client relations in a spirit of service that we strive to promulgate throughout our organization. The program is being rolled out in France, the UK and other European countries, as well as in Australia and Mexico.